COVID19 Update
COVID19 Shipping Delays Update
Custom Magic COVID19 Update 12th June 2020.
Orders effected - #1073 - #1279
Thank you again for your patience. We are seeing orders effected finally becoming available for tracking with Australia Post and being delivered now. Although orders are being delivered in a sporadic fashion, hopefully not much longer for items that still are not displaying Australia Post tracking.
No or few updates on 17track.net is "normal" for now, and is what have seen for items delivered.
Please see below 25th May update for more information.
Custom Magic COVID19 Update 25th May 2020.
Orders effected - #1073 - #1279
Firstly, thank you all for your patience while we get through this incredibly tough time facing all of us.
We understand it is extremely frustrating when things do not go as planned. Rest assured we are doing everything we can to ensure your items are eventually delivered.
Due to limited airline capacity, temporary courier shutdowns and government restrictions as a result of COVID-19, our normal delivery time of 14 – 25 days was increased to 45 – 90 days. We are advised that freight operators have cleared backlogs created by the COVID-19 situation and delivery times are improving.
Some items were sent with second best couriers after courier shutdowns others were shipped via sea instead of air adding further delay.
If your tracking is taking a long time to update, Unfortunately for now this is “normal”.
Reliable tracking will be sent in due time as it becomes available.
Orders over 90 days old will be refunded in full and orders over 60 days that are delivered we will arrange partial refunds based on items ordered.
We have been advised that items are in transit and have not been “lost”, so far are just severely delayed.
To all of you that really want your items but continue to practice patience and understand we are going through a once in life time event that has completely shocked the international postage system (particularly out of Asia), a huge thank you for your patience.
We are learning the situation as it evolves and will continue to reply to your individual queries and concerns as fast as we can, usually within 24 hours or same business day.
Thank you again to all whom understand, which is the vast majority of our terrific customers, your patience is not unseen.
We are all in this together.
Custom Magic