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Refund Policy

We generally do not offer refunds on late delivery if the reason of the late delivery is outside of our control (in compliance with Australian Consumer Law). 

An example of this, is the recent and severe impact that COVID19 has has on delivery of items worldwide (Australia included). 

We will sometimes go above and beyond the law in the consumers favor and offer partial refunds on a case by case basis. 

Due to the custom nature of our products, we do not accept returns. Should the item not be as described we can investigate on a case by case basis.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@custommagic.com.au

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@custommagic.com.au

 

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