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FAQ

Shipping

What is normal shipping times within Australia?

17th  May 2020 - Due to a new freight service now available to combat slow shipping due to COVID-19 freight times are now estimated to be 15 - 30 days. Please note this may change, and we will update as the siutaiton improves or worsens.

When will I be able to track my package?

17th May 2020 - Due to COVID-19 related delays within the freight industry some tracking may be unavailable until last mile. Please be patient while we get through these times. Current delivery times for some past customers effected are 30 - 70 days. 

What if my package is lost?

If you have not received your package within 60 days and the tracking has not updated we will refund you in full or manufacture another product (the choice will be yours). Please be advised we have increased this time limit to 90 days as per Early May 2020 to combat the ongoing COVID19 situation. 

Is Corona virus affecting shipping times?

We have sourced a new special line freight service that should be able to deliver within 15 - 30 days despite current Coronavirus situation. Please be advised we can not guarentee delivery times at this time due to the ongoing changing situation. 

April / May 2020 Update:  Due to Coronavirus, Manufacture and shipping times have been increased to 30 - 60 days. 

The recent outbreak worldwide of COVID-19 has affected shipping times for all industries. We have unfortunately been majorly affected and continue to try our best to keep all of our customers happy. 12th May 2020

Manufacturing

Where are you located?

We are located in beautiful South East QLD. All customer service is completed by Australians in Australia. We are Australian owned and operated. 

Where are the items made?

Products are manufactured overseas. We build relationships with only the best suppliers that fast track our orders and we also use super fast epacket shipping, rather then the standard 30 - 45 day services. 

Custom Magic

Why Custom Magic

 We talk your language, We are Australian. We ensure products turn out as advertised. We are bound by Australian consumer law. If you are genuinely  not happy please get in touch, we want all of our customers satisfied! Word of mouth is King!

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Australian Owned
Quick Manufacture
Fast Shipping
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